Tiles

Provides your contact centre with a powerful, dynamic area where you can easily control the distribution of information and branding within your business.

• Company and Client branding
• Each Tile is dynamically given to users, access levels, skills etc.
• Launch company & client scripts
• Headlines, linked to URL’s or knowledgebase articles
• Survey your staff using the simple Question & Poll type
• Time limit a Tile
• Show live data, filtered in grids, bar charts, simple counts – jump to users / reports etc.
• Show Project Data, QA Alerts, QA red flags, Timesheet margin, unchecked hours