Table of Contents
Timesheet System
This module provides visibility and control of costs by allowing advisors to enter time against the campaigns to which they have been assigned.
The combination of Infinity Desktop and Infinity Timesheets facilitates up to date gross margin reporting across your business. By accurately capturing the most significant and variable costs (advisor pay, national insurance, bonuses, commissions etc.,) as well as revenue (sales, call handled, calling hours etc.,), accurate margin calculations can be made.
What is it?
- Software into which agents input hours worked, restricted due to personal profile, and supervisors then validate before processing by your payroll department.
How does it help in a call centre?
- Your Finance people - Gives daily view of direct costs, gross margin and greatly simplifies the payroll processing.
- Your agents - Easy way for them to ensure that they will be paid correctly.
- Your IT people - Open database structure enables access for custom reporting via crystal, SQL reporting services etc. If Infinity Desktop also used then the calling data can be combined for powerful costing analysis.
- Your Operational people - The ability to manage and control daily costs easily, reporting by agent and campaign, with minimal management overhead. Activity codes can be configured easily to track payable and non payable time for all campaigns or specific ones.