Predictive Dialing
Introduction
Compliant & Productive Dialling - 'The most efficient and compliant dialler in the world' is available with Infinity. Whichever country your contact centre is in, with whatever DMA type regulations and/or guidelines on compliancy, we have a solution to fit. We have installations with highly efficient diallers working on projects with as little as 8-10 agents and as many as 1,000 agents.
If your organisation is feeling the pinch from the growing TPS register we can offer advanced list recycling capability that ensures you make the most of the data that is made available to you.
How does it help ?
Your Agents - can wait for prospects to be connected to them rather than lose time manually dialling numbers or listening to ringing/engaged tones. They are also able to vary their workload with blended inbound, outbound and web/email tasks.
Your IT People - removes the need for a separate dialler system from yet another supplier. However, if you already have a legacy dialler we can integrate the best of our other modules to make scripting, reporting and data management much easier.
Your Operational People - can be trained on the same system for inbound as well as outbound; no need to learn another reporting suite or manage users skills from different applications.
Your Financial People - will see an immediate return on investment; either through increased productivity or using a smaller outbound team to accomplish the same work
