Welcome
Welcome to the Infinity Wiki site. Here you can find the documentation for the new version (v4) of our product as well as the previous version (v3.7). You will also find overviews of the technology involved, installation guides, tutorials and everything else you need to know about Infinity software.
Overview
The Infinity product solution is comprised of several modules that work together to provide everything you need to effectively manage your contact centre operations.
For an overview of the Infinity modules, click on one of the links below.
Inbound & Outbound Contact Management
Desktop Scripting
Quality Monitoring & Call Recording
Agent & Team Performance Reporting
Agent Timesheet
Predictive Dialing
Documentation
You can find extensive documentation for Infinity4 by clicking here.
For documentation on v3.7, please click here instead.
