Differences
This shows you the differences between two versions of the page.
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infinityoverview:architecturev4 [2012/07/03 12:41] nray |
infinityoverview:architecturev4 [2012/07/05 12:34] (current) nray |
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| === Console === | === Console === | ||
| - | * Login Authentication | + | * Login authentication |
| - | * Menu driven by Access Permissions | + | * Licence management |
| - | === Home Tiles === | + | * Menu dynamically driven by individual access permissions |
| - | * Company and Client branding | + | * Toggle between Tiles and Tools using the 'Home' button |
| - | * Launch company & client scripts | + | * Hosts all the module and administration components |
| - | * Headlines, linked to URL’s or knowledgebase articles | + | * Hosts the Chat, Knowledge Assessment and Message Broadcast interfaces |
| - | * Survey your staff using the simple Question & Poll tool | + | * Hosts the CTI and Recorder interfaces |
| - | * Show live data (grids, bar charts, counts) | + | |
| - | === Contact Manager === | + | |
| - | * Full contact management, list recycling etc | + | |
| - | * xxx | + | |
| - | === Live === | + | |
| - | * Realtime Status of each agent | + | |
| - | * Chat | + | |
| - | * Message Broadcast | + | |
| - | * Knowledge Assesment | + | |
| - | + | ||
| - | === Script Engine === | + | |
| - | * 'Script Engine' without utilising the Reporting/CTI/List Management/Live Button interfaces | + | |
| === Windows Communication Foundation === | === Windows Communication Foundation === | ||
| Line 43: | Line 31: | ||
| * Ultra | * Ultra | ||
| * Intertel (Mitel) | * Intertel (Mitel) | ||
| - | |||
| === Recorder API Layer === | === Recorder API Layer === | ||
| We provide an interface for integrating with Recorder platforms. We have integrated to the following platforms; | We provide an interface for integrating with Recorder platforms. We have integrated to the following platforms; | ||
| * Callcopy | * Callcopy | ||
| - | * Local PC using 'Danaswitch' - PC to telephone connector - which routes the conversation to the PC sound card. | + | * Local PC : uses a 'Danaswitch' PC-telephone connector, which routes the conversation to the PC sound card. |
| === Generic DLL API === | === Generic DLL API === | ||
| The Script Engine can host custom built .NET controls within the interface, this allow you to add custom functionality to the agent script. The other benefit of using .NET controls is that they do not need to be registered on every agent machine, just included in the Console application folder. | The Script Engine can host custom built .NET controls within the interface, this allow you to add custom functionality to the agent script. The other benefit of using .NET controls is that they do not need to be registered on every agent machine, just included in the Console application folder. | ||
| - | |||
| === Manager === | === Manager === | ||
| - | This is a scheduler service that calls other services at regular intervals. The services that can currently be managed are | + | This is a scheduler service that calls other action services at regular intervals. The services that can currently be managed are |
| - | * Inbound Email Collector : This will poll a POP3 or Exchange mailbox and load the emails into the Infinity database, creating a task for the agent to process. The Email collector is able to send standard automatic reply messages and filter out messages that are considered junk mail. | + | * Inbound Email Collector : Polls a POP3 or Exchange mailbox loading the emails into the Infinity database, creating a task for the agent to process. You can send standard automatic reply messages and filter out messages that are considered junk mail. |
| - | * Outbound Email Sender : The Email Sender is used to send out the email responses generated by agents when they process the emails loaded by the Email Collector. | + | * Outbound Email Sender : Send out the email responses generated by agents when they process the emails loaded by the Email Collector. |
| - | * Automated Data Loading and Exporting : Other services managed by the Infinity Manager are imports and exports with the relevant files being sourced or sent to an FTP site for instance. The FTP service takes into account the different user accounts and permissions required to access the FTP area. | + | * Automated Data Loading and Exporting : Import and export calling data. |
| + | * FTP : ....... | ||
| + | * Automated Report Generator : Schedule the generation of reports.......... | ||
