Differences
This shows you the differences between two versions of the page.
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infinityoverview:architecturev4 [2012/07/05 12:12] nray |
infinityoverview:architecturev4 [2012/07/05 12:34] (current) nray |
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| === Console === | === Console === | ||
| - | * Login Authentication | + | * Login authentication |
| - | * Menu driven by Access Permissions | + | * Licence management |
| - | * Chat, Knowledge Assessment, Message Broadcast | + | * Menu dynamically driven by individual access permissions |
| + | * Toggle between Tiles and Tools using the 'Home' button | ||
| + | * Hosts all the module and administration components | ||
| + | * Hosts the Chat, Knowledge Assessment and Message Broadcast interfaces | ||
| + | * Hosts the CTI and Recorder interfaces | ||
| === Windows Communication Foundation === | === Windows Communication Foundation === | ||
| Line 36: | Line 40: | ||
| This is a scheduler service that calls other action services at regular intervals. The services that can currently be managed are | This is a scheduler service that calls other action services at regular intervals. The services that can currently be managed are | ||
| - | * Inbound Email Collector : This will poll a POP3 or Exchange mailbox and load the emails into the Infinity database, creating a task for the agent to process. The Email collector is able to send standard automatic reply messages and filter out messages that are considered junk mail. | + | * Inbound Email Collector : Polls a POP3 or Exchange mailbox loading the emails into the Infinity database, creating a task for the agent to process. You can send standard automatic reply messages and filter out messages that are considered junk mail. |
| - | * Outbound Email Sender : The Email Sender is used to send out the email responses generated by agents when they process the emails loaded by the Email Collector. | + | * Outbound Email Sender : Send out the email responses generated by agents when they process the emails loaded by the Email Collector. |
| - | * Automated Data Loading and Exporting : Other services managed by the Infinity Manager are imports and exports with the relevant files being sourced or sent to an FTP site for instance. The FTP service takes into account the different user accounts and permissions required to access the FTP area. | + | * Automated Data Loading and Exporting : Import and export calling data. |
| + | * FTP : ....... | ||
| + | * Automated Report Generator : Schedule the generation of reports.......... | ||
