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infinityoverview:reporting [2008/05/23 13:08]
bkane 		infinityoverview:reporting [2008/10/15 13:18] (current)
nray
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 Our real-time wallboards and role based dashboards display the office or geographical layout with activity and performance for each agent/team and/or agent performance in terms of gross margin, sales, conversion or quality scores etc. Our real-time wallboards and role based dashboards display the office or geographical layout with activity and performance for each agent/team and/or agent performance in terms of gross margin, sales, conversion or quality scores etc.
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-==== What is it ? =====+==== What is it ? ====
 A suite of applications that provide real-time & historical key performance indicators (KPI’s) to the right people at the right time. A suite of applications that provide real-time & historical key performance indicators (KPI’s) to the right people at the right time.
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 ==== How Does it Help ? ====  ==== How Does it Help ? ==== 
-**Your Agents** – using plasma wallboards you can keep them aware of their own & their team targets; motivating them to take real-time action rather than after a shift. +{{ infinityoverview:atp_4.jpg|}} 
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-**Your Operational people** – can report on key metrics without having to run (or request from IT) separate reports from the ACD, CRM or Payroll systems; which means they can quickly identify problems and improve team management. +**Your Agents** - using plasma wallboards you can keep them aware of their own & their team targets; motivating them to take real-time action rather than after a shift. 
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-**Your Financial People** – can report upon or see real time estimates of gross margin across teams, sites or countries; improving cost & invoicing controls. +**Your Operational people** - can report on key metrics without having to run (or request from IT) separate reports from the ACD, CRM or Payroll systems; which means they can quickly identify problems and improve team management. 
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-**Your IT people** – no longer have to produce bespoke reports and consolidate them as Operations can be self-sufficient for daily requirements. +**Your Financial People** - can report upon or see real time estimates of gross margin across teams, sites or countries; improving cost & invoicing controls. 
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-**Your Quality People** – are able to report on customer satisfaction using pre & post call automated web or IVR surveys.+**Your IT people** - no longer have to produce bespoke reports and consolidate them as Operations can be self-sufficient for daily requirements. 
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 +**Your Quality People** - are able to report on customer satisfaction using pre & post call automated web or IVR surveys.
  
  
  
  
-{{:block1.gif|}} [[InfinityDocumentation:reporting36|Reporting Console]], [[InfinityDocumentation:RealTimeClient|Infinity Live]]+{{:block1.jpg|*}} [[InfinityDocumentation:reporting36|*Reporting Console]], [[InfinityDocumentation:RealTimeClient|*Infinity Live]]

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