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infinityoverview:reporting [2008/05/23 13:08] bkane		infinityoverview:reporting [2008/10/15 13:18] (current) nray
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	Our real-time wallboards and role based dashboards display the office or geographical layout with activity and performance for each agent/team and/or agent performance in terms of gross margin, sales, conversion or quality scores etc.		Our real-time wallboards and role based dashboards display the office or geographical layout with activity and performance for each agent/team and/or agent performance in terms of gross margin, sales, conversion or quality scores etc.
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-	==== What is it ? =====	+	==== What is it ? ====
	A suite of applications that provide real-time & historical key performance indicators (KPI’s) to the right people at the right time.		A suite of applications that provide real-time & historical key performance indicators (KPI’s) to the right people at the right time.
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	==== How Does it Help ? ====		==== How Does it Help ? ====
-	**Your Agents** – using plasma wallboards you can keep them aware of their own & their team targets; motivating them to take real-time action rather than after a shift.	+	{{ infinityoverview:atp_4.jpg|}}
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-	**Your Operational people** – can report on key metrics without having to run (or request from IT) separate reports from the ACD, CRM or Payroll systems; which means they can quickly identify problems and improve team management.	+	**Your Agents** - using plasma wallboards you can keep them aware of their own & their team targets; motivating them to take real-time action rather than after a shift.
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-	**Your Financial People** – can report upon or see real time estimates of gross margin across teams, sites or countries; improving cost & invoicing controls.	+	**Your Operational people** - can report on key metrics without having to run (or request from IT) separate reports from the ACD, CRM or Payroll systems; which means they can quickly identify problems and improve team management.
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-	**Your IT people** – no longer have to produce bespoke reports and consolidate them as Operations can be self-sufficient for daily requirements.	+	**Your Financial People** - can report upon or see real time estimates of gross margin across teams, sites or countries; improving cost & invoicing controls.
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-	**Your Quality People** – are able to report on customer satisfaction using pre & post call automated web or IVR surveys.	+	**Your IT people** - no longer have to produce bespoke reports and consolidate them as Operations can be self-sufficient for daily requirements.
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		+	**Your Quality People** - are able to report on customer satisfaction using pre & post call automated web or IVR surveys.
-	{{:block1.gif|}} [[InfinityDocumentation:reporting36|Reporting Console]], [[InfinityDocumentation:RealTimeClient|Infinity Live]]	+	{{:block1.jpg|*}} [[InfinityDocumentation:reporting36|*Reporting Console]], [[InfinityDocumentation:RealTimeClient|*Infinity Live]]