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infinityoverview:timesheets [2008/05/20 12:42] nray		infinityoverview:timesheets [2012/10/03 17:26] (current) gbridle
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-	===== What is it? =====	+	===== Timesheet System =====
-	* It enables an operation to manage and control daily agent costs with minimal management overhead. Agents input their hours, restricted due to personal profile, supervisors check these hours and then reports can be run to pass onto payroll.	+	This module provides visibility and control of costs by allowing advisors to enter time against the campaigns to which they have been assigned.{{ :infinitydocumentation:40:system:timesheet:timesheetentry1.jpg?500*250|}}
-	* Activity codes can configured easily to track payable and non payable time for all campaigns or specific ones.	+
		+	The combination of Infinity Desktop and Infinity Timesheets facilitates up to date gross margin reporting across your business. By accurately capturing the most significant and variable costs (advisor pay, national insurance, bonuses, commissions etc.,) as well as revenue (sales, call handled, calling hours etc.,), accurate margin calculations can be made.
		+	==== What is it? ====
-	===== How does it help in a call centre? =====	+	* Software into which agents input hours worked, restricted due to personal profile, and supervisors then validate before processing by your payroll department.
-	* Your customers – cant think of anything, maybe change the header?
-	* Your agents – Easy way for them to ensure that they will be paid correctly.
-	* Your IT people – Open database structure enables access for custom reporting via crystal, SQL reporting services etc. If Infinity Desktop also used then the calling data can be combined for powerful costing analysis.
-	* Your Operational people – The ability to control daily costs easily, reporting by agent and campaign.
-	{{infinitydocumentation:block2.gif|}} [[infinitydocumentation:timesheets|Timesheet System]]	+
		+	==== How does it help in a call centre? ====
		+
		+	* Your Finance people - Gives daily view of direct costs, gross margin and greatly simplifies the payroll processing.
		+	* Your agents - Easy way for them to ensure that they will be paid correctly.
		+	* Your IT people - Open database structure enables access for custom reporting via crystal, SQL reporting services etc. If Infinity Desktop also used then the calling data can be combined for powerful costing analysis.
		+	* Your Operational people - The ability to manage and control daily costs easily, reporting by agent and campaign, with minimal management overhead. Activity codes can be configured easily to track payable and non payable time for all campaigns or specific ones.