Differences
This shows you the differences between two versions of the page.
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start [2008/06/03 11:59] jhewitt |
start [2012/10/03 17:04] (current) gbridle [Welcome to the Infinity Wiki] |
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| {{iccsmainsmall.jpg|}} | {{iccsmainsmall.jpg|}} | ||
| For an overview of our modules select below | For an overview of our modules select below | ||
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| {{block3.jpg|}} [[infinityoverview:overview|Inbound & Outbound Contact Management]] \\ | {{block3.jpg|}} [[infinityoverview:overview|Inbound & Outbound Contact Management]] \\ | ||
| {{block5.jpg|}} [[infinityoverview:desktop_scripting|Desktop Scripting]]\\ | {{block5.jpg|}} [[infinityoverview:desktop_scripting|Desktop Scripting]]\\ | ||
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| {{block2.jpg|}} [[infinityoverview:timesheets|Agent Timesheet]]\\ | {{block2.jpg|}} [[infinityoverview:timesheets|Agent Timesheet]]\\ | ||
| {{block4.jpg|}} [[infinityoverview:predictive_dialing|Predictive Dialing]]\\ | {{block4.jpg|}} [[infinityoverview:predictive_dialing|Predictive Dialing]]\\ | ||
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| ===== Documentation===== | ===== Documentation===== | ||
| - | [[infinityoverview:architecture|{{ 36architectureoverview_reduced.jpg|}}]] | + | [[infinityoverview:architecture|{{ infinityoverview:37overview_small.gif|}}]] |
| - | + | ||
| - | {{block3.jpg|}} [[InfinityDocumentation:Desktop36|Desktop]], [[InfinityDocumentation:Knowledgebase|Knowledgebase]], [[InfinityDocumentation:Diary Management|Diary Management]], [[InfinityDocumentation:Task Management|Task Management]] | + | |
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| - | {{block5.jpg|}} [[InfinityDocumentation:scriptdesigner36|Script Designer]], [[InfinityDocumentation:admin36|Administration Tools]] | + | {{block3.jpg|}} [[InfinityDocumentation:37:ContactManager|Contact Manager]], [[InfinityDocumentation:Knowledgebase|Knowledgebase]], [[InfinityDocumentation:Diary Management|Diary Management]], [[InfinityDocumentation:Task Management|Task Management]] |
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| + | {{block5.jpg|}} [[InfinityDocumentation:37:scriptdesigner|Script Designer]], [[InfinityDocumentation:37:console|Administration Tools]] | ||
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| {{block6.jpg|}} [[infinitydocumentation:qa|Quality Monitoring]], [[infinitydocumentation:manager:Manager]], [[infinitydocumentation:call_recording|Call Recording]] | {{block6.jpg|}} [[infinitydocumentation:qa|Quality Monitoring]], [[infinitydocumentation:manager:Manager]], [[infinitydocumentation:call_recording|Call Recording]] | ||
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| - | {{block1.jpg|}} [[InfinityDocumentation:reporting36|Reporting Console]], [[InfinityDocumentation:RealTimeClient|Infinity Live]] | + | {{block1.jpg|}} [[InfinityDocumentation:37:reporting|Reporting]], [[InfinityDocumentation:RealTimeClient|Infinity Live]] |
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| {{block2.jpg|}} [[infinitydocumentation:timesheets|Timesheet System]] | {{block2.jpg|}} [[infinitydocumentation:timesheets|Timesheet System]] | ||
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| {{block4.jpg|}} [[InfinityDocumentation:ctimodels|CTI Toolbars]] | {{block4.jpg|}} [[InfinityDocumentation:ctimodels|CTI Toolbars]] | ||
| - | You will also find the whole of the Infinity Documentation on the [[InfinityDocumentation|Infinity Documentation]] page, for example: | + | You will also find the whole of the Infinity Documentation on the [[InfinityDocumentation:37|Infinity Documentation]] page, for example: |
| * A description of the extensibility of Infinity using [[InfinityDocumentation:SampleVBSFunctions|Visual Basic scripting]] for quick and effective functions | * A description of the extensibility of Infinity using [[InfinityDocumentation:SampleVBSFunctions|Visual Basic scripting]] for quick and effective functions | ||
| * Ability to extend scripts with .NET based [[infinitydocumentation:generic_dll|Generic DLLs]] | * Ability to extend scripts with .NET based [[infinitydocumentation:generic_dll|Generic DLLs]] | ||
| - | * A [[InfinityDocumentation:quickstart|Quick start guide]] to Infinity 3.6 is now available. | + | * A [[InfinityDocumentation:37:quickstart|Quick start guide]] to Infinity 3.7 is now available. |
| + | * User feedback, comments tips are encouraged in the [[InfinityDocumentation:tips|Tips]] section. | ||
| ===== FAQ===== | ===== FAQ===== | ||
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| - | ===== Error Messages===== | ||
| - | Though most errors are fixed as soon as we are made aware of them, some errors will arise on some configurations. You will find a solution to these errors on the [[InfinityErrors|Infinity Errors]] page. | ||
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| [[HowTo|How to use the wiki]] | [[HowTo|How to use the wiki]] | ||
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| [[talk:start|Comments and feedback on wiki]] | [[talk:start|Comments and feedback on wiki]] | ||
