Strict Standards: Non-static method Flyspray::get_tmp_dir() should not be called statically in /home/zeflip/infinity/support/includes/constants.inc.php on line 80 Strict Standards: Non-static method Flyspray::base_version() should not be called statically in /home/zeflip/infinity/support/header.php on line 30 Strict Standards: Non-static method Flyspray::base_version() should not be called statically in /home/zeflip/infinity/support/header.php on line 30 Strict Standards: Non-static method Req::val() should not be called statically in /home/zeflip/infinity/support/header.php on line 40 Strict Standards: Non-static method Req::has() should not be called statically in /home/zeflip/infinity/support/includes/class.gpc.php on line 26 Strict Standards: Non-static method Cookie::val() should not be called statically in /home/zeflip/infinity/support/header.php on line 50 Strict Standards: Non-static method Cookie::has() should not be called statically in /home/zeflip/infinity/support/includes/class.gpc.php on line 134 Strict Standards: Non-static method Req::val() should not be called statically in /home/zeflip/infinity/support/header.php on line 53 Strict Standards: Non-static method Req::has() should not be called statically in /home/zeflip/infinity/support/includes/class.gpc.php on line 26 Strict Standards: Non-static method Req::val() should not be called statically in /home/zeflip/infinity/support/header.php on line 53 Strict Standards: Non-static method Req::has() should not be called statically in /home/zeflip/infinity/support/includes/class.gpc.php on line 26 Strict Standards: Non-static method Flyspray::setCookie() should not be called statically, assuming $this from incompatible context in /home/zeflip/infinity/support/includes/class.project.php on line 40 Strict Standards: Non-static method Cookie::has() should not be called statically, assuming $this from incompatible context in /home/zeflip/infinity/wiki/inc/auth/flyspray_mysql.class.php on line 76 infinityoverview:timesheets - Infinity

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What is it?

  • It enables an operation to manage and control daily agent costs with minimal management overhead. Agents input their hours, restricted due to personal profile, supervisors check these hours and then reports can be run to pass onto payroll.
  • Activity codes can configured easily to track payable and non payable time for all campaigns or specific ones.

How does it help in a call centre?

  • Your customers – cant think of anything, maybe change the header?
  • Your agents – Easy way for them to ensure that they will be paid correctly.
  • Your IT people – Open database structure enables access for custom reporting via crystal, SQL reporting services etc. If Infinity Desktop also used then the calling data can be combined for powerful costing analysis.
  • Your Operational people – The ability to control daily costs easily, reporting by agent and campaign.

Timesheet System documentation


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