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Table of Contents

Welcome to the Infinity Wiki

For an overview of our modules select below

Inbound & Outbound Contact Management

Desktop Scripting

Quality Monitoring & Call Recording

Agent & Team Performance Reporting

Agent Timesheet

Predictive Dialing


Documentation

Desktop, Knowledgebase, Diary Management, Task Management

Script Designer, Administration Tools

Quality Monitoring, Manager, Call Recording

Reporting Console, Infinity Live

Timesheet System

CTI Toolbars

You will also find the whole of the Infinity Documentation on the Infinity Documentation page, for example:

FAQ

You will find the answers to the Frequently Asked Question on the Infinity FAQ page.

Latest Versions

You will find the details of each release in the Release History pages. You can also check out the content of future releases on the What's to come section.

Error Messages

Though most errors are fixed as soon as we are made aware of them, some errors will arise on some configurations. You will find a solution to these errors on the Infinity Errors page.

How to use the wiki

Comments and feedback on wiki


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