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Table of Contents

Welcome to the Infinity Wiki

For an overview of our modules select below
Inbound & Outbound Contact Management
Desktop Scripting
Quality Monitoring & Call Recording
Agent & Team Performance Reporting
Agent Timesheet
Predictive Dialing


Documentation


Contact Manager, Knowledgebase, Diary Management, Task Management
Script Designer, Administration Tools
Quality Monitoring, Manager, Call Recording
Reporting, Infinity Live
Timesheet System
CTI Toolbars

You will also find the whole of the Infinity Documentation on the Infinity Documentation page, for example:

  • A description of the extensibility of Infinity using Visual Basic scripting for quick and effective functions
  • Ability to extend scripts with .NET based Generic DLLs
  • A Quick start guide to Infinity 3.7 is now available.
  • User feedback, comments tips are encouraged in the Tips section.

FAQ

You will find the answers to the Frequently Asked Question on the Infinity FAQ page.

Latest Versions

You will find the details of each release in the Release History pages. You can also check out the content of future releases on the What's to come section.

How to use the wiki
Comments and feedback on wiki


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